What are the policies for Returns/Exchanges?

For Apparels –

EXCHANGE/RETURN POLICY

We want you to be happy with your STICKY MELLOW’s purchase!

– We offer free 7-day no-questions-asked returns/exchanges on both Prepaid and COD orders.

– Shipping charges are not to be refunded for any orders

If you choose to return/exchange, follow these steps –

1) Mail us at [email protected] with your order ID, Phone number, And the reason for exchange/return, Kindly also add images & videos wherever required.

2) You will have to send the product back to us and once we complete the quality check, the exchange/return will be processed. Additionally, we will refund you the shipping amount in terms of store credit, with a maximum amount cap of Rs.150/-. You will need to share the shipping invoice with us.

3) Please allow us 7 days to process all returns and exchanges once we receive the product back.

4) Please ensure that returned items are unworn and undamaged, If the product fails quality check your request won’t be processed.

5) If refund is required please read this carefully,

-For Prepaid orders, you’ll get a refund on your original payment mode within 2-3 working days after the shipment is back to us and the quality check is completed

-COD order, you’ll receive a refund on the selected payment mode with 5-7 working.

– Note that products purchased on Sale/Discounts are only applicable for exchanges and not returns.

For all other products – (Stickers & Wall Decor)

We maintain a less than 1% defect/error rate. However, if there is an issue with your order, contact us, and provide a photograph that indicates a problem.

For Quality Issues – We need a Proper Photograph.
For Missing Items in order – We require an Unboxing video.

Photograph/Unboxing videos help us investigate the issue, only after which we can give you a resolution.

In case of Quality Issues / Defects –

We will reproduce any defective items after verifying the issue. Since each sticker is freshly made for you, we do not allow returns for reasons unrelated to quality.

For example, we cannot refund or reproduce your order if you decide you do not want it or prefer a different product. The most important aspects of our returns & refund policies are:

We must be contacted within 72 hours from the delivery of any defects.

We require you to submit a photograph that indicates the problem.

We will pay for shipping and provide a shipping label if a return is required.

We will reproduce or refund your order within 5 days if we verify that we made an error.

We will use the original production time and shipping method when reproducing an order.

All sales are final.

In case of Missing items issue –

We will provide a resolution in terms of refund or sending you the missing items. Since such issues have to be investigated on both our warehouse level and Logistics company level, an unboxing video is a must. For example, we cannot refund or reship your missing items if you don’t have enough proof for us to investigate the issue.

We must be contacted within 72 hours of the delivery of any defects.

All sales are final.

What do you mean by a 100% satisfaction guarantee?

If there’s a quality problem with your order, contact us and we will replace any defective units for free.

My order status is showing Delivered but I haven’t received the order.

In such cases, you need to contact us within 24 hours of the Order status changing to deliver.
We will ship you the new order or refund you the money based on the response we receive from the Logistics company.

Please note that we won’t be able to entertain your request after 24 hours of order status changes to Delivered, These rules are set by all Logistics companies in India and we have no control over this.

Can I return my order if I do not like it?

If there is a problem with your order, contact us and attach a photograph that indicates the problem and we will address it accordingly.

Quality issues are rare, but they happen on occasion and we strive to address them as fast as possible. Since each sticker is freshly made for you, we do not allow returns for reasons unrelated to quality.

For example, we cannot refund or reproduce your order if you decide you do not want it or prefer a different product.

 

Questions about the Refund policy should be sent to us at [email protected]